:root{--bg:#0b1020;--panel:#141a2e;--panel-2:#1c2440;--border:#2a3354;--text:#e7ecf6;--muted:#8b96b4;--accent:#4f7cff;--user:#38bdf8;--agent:#34d399;--human:#e879f9;--system:#8b96b4}*{box-sizing:border-box}body,html{margin:0;padding:0;height:100%}body{background:var(--bg);color:var(--text);font:14px/1.5 ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif}a{color:var(--accent);text-decoration:none}.topbar{display:flex;align-items:center;gap:20px;padding:12px 20px;background:var(--panel);border-bottom:1px solid var(--border)}.topbar .brand{font-weight:700;letter-spacing:.2px}.topbar nav a{margin-right:14px;color:var(--muted)}.topbar nav a.active{color:var(--text)}.grid{display:grid;grid-template-columns:380px 1fr;height:calc(100vh - 49px)}.list{border-right:1px solid var(--border);overflow-y:auto}.conv{padding:10px 14px;border-bottom:1px solid var(--border);cursor:pointer}.conv:hover{background:var(--panel)}.conv.sel{background:var(--panel-2)}.conv .row1{display:flex;justify-content:space-between;align-items:center;gap:8px}.conv .cid{font-family:ui-monospace,monospace}.conv .cid,.conv .last{color:var(--muted);font-size:12px}.conv .last{margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{font-size:11px;padding:1px 7px;border-radius:999px;border:1px solid var(--border)}.badge.waiting_agent{color:#fde047}.badge.waiting_user{color:var(--agent)}.badge.waiting_human{color:var(--human)}.badge.active,.badge.open{color:var(--user)}.badge.closed,.badge.resolved{color:var(--muted)}.badge.human{color:var(--human);border-color:var(--human)}.detail{display:flex;flex-direction:column;height:100%}.detail .head{padding:10px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.detail .head .btn{margin-left:auto}.btn{background:var(--panel-2);color:var(--text);border:1px solid var(--border);border-radius:8px;padding:6px 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0}.qsec-h{font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);border-bottom:1px solid var(--border);padding-bottom:4px;margin-bottom:8px}.qsec-b{white-space:pre-wrap;word-wrap:break-word}.diff{background:#0b1020;border:1px solid var(--border);border-radius:8px;padding:10px;overflow-x:auto;font:12px/1.4 ui-monospace,monospace;color:#cbd5e1;white-space:pre}.ev{margin-bottom:8px}.ev .badge{margin-bottom:4px;display:inline-block}.dep-listhead{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 14px;border-bottom:1px solid var(--border)}.dep-listhead .btn{padding:4px 10px;font-size:12px}.dep-chip{display:inline-block;margin-top:5px}.dep-form{padding:12px 14px;border-bottom:1px solid var(--border);gap:8px;background:var(--panel)}.dep-fld,.dep-form{display:flex;flex-direction:column}.dep-fld{gap:3px}.dep-fld input{background:var(--panel-2);color:var(--text);border:1px solid var(--border);border-radius:8px;padding:7px 10px;outline:none}.dep-fld input:focus{border-color:var(--accent)}.dep-check{margin-bottom:5px}.dep-event{margin-bottom:8px;padding-bottom:8px;border-bottom:1px solid var(--border)}.dep-event:last-child{border-bottom:0}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));grid-gap:14px;gap:14px;margin:16px 0}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px}.card-v{font-size:26px;font-weight:700}.card-l{font-size:13px;margin-top:4px}.card-l,.card-s{color:var(--muted)}.card-s{font-size:11px;margin-top:2px;opacity:.8}table.gaps{width:100%;border-collapse:collapse}table.gaps th{text-align:left;color:var(--muted);font-size:12px;font-weight:600}table.gaps td,table.gaps th{border-bottom:1px solid var(--border);padding:8px 10px}table.gaps td{vertical-align:top}table.gaps tr:hover{background:var(--panel)}.agents{padding:24px;max-width:980px}.agent-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:18px;margin-bottom:16px}.agent-card h3{margin:0 0 14px}.knobs{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:12px 24px;gap:12px 24px}.knob{display:flex;flex-direction:column;gap:4px}.knob label{color:var(--muted);font-size:12px}.knob input,.knob select{background:var(--panel-2);color:var(--text);border:1px solid var(--border);border-radius:8px;padding:7px 10px}.agent-card .save{margin-top:14px}.saved{color:var(--agent);font-size:12px;margin-left:10px}.theme-grid{display:flex;gap:20px;align-items:flex-start}.theme-preview{position:relative;width:240px;min-height:300px;flex:none}.tp-panel{width:240px;background:var(--p-panel-bg);border-radius:var(--p-radius);overflow:hidden;box-shadow:0 8px 24px rgba(0,0,0,.4);border:1px solid var(--border)}.tp-head{background:var(--p-header-bg);color:var(--p-header-text);padding:10px 12px;font-weight:600;font-size:13px}.tp-body{padding:12px;display:flex;flex-direction:column;gap:8px;min-height:160px;background:var(--p-panel-bg)}.tp-msg{max-width:80%;padding:7px 10px;border-radius:10px;font-size:12px;color:#111}.tp-user{align-self:flex-end;background:var(--p-user);color:#fff}.tp-agent{align-self:flex-start;background:var(--p-agent)}.tp-launcher{width:44px;height:44px;border-radius:50%;background:var(--p-launcher);display:flex;align-items:center;justify-content:center;margin:10px 0 0 auto;font-size:20px}.tp-brand{padding:5px 8px 7px;text-align:center;font-size:11px;color:#9ca3af;background:var(--p-panel-bg)}.tp-toggle{display:flex;gap:6px;margin-bottom:8px}.tp-tog{flex:1 1;background:var(--panel-2);color:var(--muted);border:1px solid var(--border);border-radius:6px;padding:4px 0;font-size:12px;font-weight:600;cursor:pointer}.tp-tog.on{background:var(--accent);color:#fff;border-color:var(--accent)}.topbar 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var(--border);border-radius:9px;padding:3px}.kb-tabs button{background:none;border:none;color:var(--muted);cursor:pointer;font-weight:600;font-size:13px;padding:6px 12px;border-radius:6px;text-transform:capitalize}.kb-tabs button.active{background:var(--panel-2);color:var(--text)}.kb-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.kb-item{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:14px 16px}.kb-q{font-weight:600;margin-bottom:6px}.kb-a{color:var(--muted);font-size:14px;white-space:pre-wrap}.kb-meta{display:flex;align-items:center;gap:8px;margin-top:12px}.kb-actions{margin-left:auto;display:flex;gap:8px}